Support

How can we help?

Answers to the usual questions are below. If yours isn't here, write to us and a person will get back to you.

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It helps to say which iPhone and iOS version you're on, and what you tapped just before.

Purchases

How much is Sharp?

Sharp is a free download. Your first day is free, then everything is free for 14 days more, and $2.99 a month keeps it after that. You can cancel any time in your App Store settings. Challenges and Lock apps stay free either way.

I bought Sharp but it's locked on my new phone.

Open Settings in Sharp and tap Restore beside "Bought it already?". Make sure you're signed in with the same Apple Account you bought it with.

Can my family use it?

Yes. The purchase works with Family Sharing, so everyone in your family group can unlock it on their own devices.

How do I get a refund?

Purchases go through Apple, so refunds do too. Request one at reportaproblem.apple.com.

Your progress

Will my progress carry over to a new iPhone?

Yes, with iCloud sync on (Settings › iCloud sync). Sign in to the same Apple Account on the new phone, open Sharp, and your games, levels and streak come across.

I missed a day. Did I lose my streak?

Rest days cover a missed day, and you earn one each week. Sharp uses them for you automatically.

How do I start over?

Settings › Retake where you start resets where your games begin. Settings › Erase all data starts completely fresh, on this phone and in iCloud. Your purchase stays either way.

Can I get a copy of my data?

Settings › Export my data saves everything Sharp keeps, to share or keep wherever you like.

Lock apps

How does Lock apps work?

Pick the apps you lose time to in Settings › Lock apps until you play. They stay locked until today's games are played, or open 15 minutes at a time as you play. It uses Apple's Screen Time, and Sharp can't see which apps you picked.

The apps didn't lock.

Check that Screen Time is on in the iOS Settings app and that Sharp was allowed access. Then pick the apps again in Sharp.

How do I turn it off?

In Sharp, open Settings › Lock apps until you play and remove the apps, or turn it off there.

Challenges

How do I challenge a friend?

Open Challenges, tap New challenge, pick a few games and play. Then send the link or code to your friend. They play the same puzzles and you both see who got more right. No account needed.

My friend's link won't open.

They'll need Sharp installed. If tapping the link doesn't work, copy the code from the message and paste it into Challenges › Got a code?.

Play together can't find my friend.

Both phones need Sharp open on Play together, Wi-Fi and Bluetooth on, and Local Network access allowed for Sharp in the iOS Settings app.

The games

A game feels too hard, or too easy.

Each game adapts as you play, aiming for you to get about 80% right. Give it a few rounds and it settles at your level.

Recall or Math can't hear me.

Allow Microphone and Speech Recognition for Sharp in the iOS Settings app. Listening happens on your iPhone and nothing you say is kept.

Will Sharp make me smarter?

Sharp is practice: you'll get better at these games. Whether that carries over to everyday memory or focus isn't settled by the research, so Sharp doesn't claim it. More on the science.